Here is a professional, Shopify-ready FAQ page tailored for a store selling men’s duffle bags:

Frequently Asked Questions (FAQ)

1. What materials are your duffle bags made from?

Our men’s duffle bags are made from high-quality, durable materials such as premium polyester, canvas, or PU leather (depending on the model). Each product page clearly lists the specific material and features for that bag.

2. Are the bags suitable for travel?

Yes. Our duffle bags are designed for travel, gym use, weekend trips, and daily use. Most models meet carry-on size requirements, but we recommend checking your airline’s specific size restrictions before traveling.

3. What are the dimensions of the bags?

Each product page includes detailed measurements (length, width, height, and capacity). Please review the product description carefully to ensure the bag meets your needs.

4. Are the bags waterproof?

Many of our bags are water-resistant, meaning they can handle light rain and splashes. However, they are not fully waterproof unless specifically stated in the product description.

5. How long does shipping take?

We currently ship only within Poland.

• Processing time: 1–3 business days

• Delivery time: 2–5 business days after dispatch

You will receive a confirmation email once your order has been shipped.

6. How much does shipping cost?

Shipping costs are calculated at checkout and displayed before payment. We may also offer free shipping promotions from time to time.

7. Can I return or exchange my bag?

Yes. Under Polish consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order.

The item must be unused and in its original condition. Please contact us before returning any item so we can assist you with the process.

8. What if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos of the issue. We will review your case and provide an appropriate resolution.

9. How do I care for my duffle bag?

To extend the life of your bag:

• Clean with a damp cloth and mild soap

• Do not machine wash unless stated otherwise

• Avoid prolonged exposure to direct sunlight

• Store in a dry place when not in use

10. How can I contact customer support?

If you have any questions, feel free to contact us:

JIN DE LI SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Chmielna 45
80-748 Gdańsk
Poland

Email: morwamemaday4x@gmx.net
Phone: +48 512 734 896

We aim to respond within 24–48 business hours.